|About Us This web site is owned and operated by Mapworks who endeavour to meet all your map requests.|
If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Mapworks 184 Keilor Road Essendon North 3041 Victoria Australia
ABN number: 66 007 318 390
Phone: 03 9379 7533
Fax: 03 9379 7532
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.|
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling Delivery will normally be handled by Australia Post. Charges will reflect the cost of the service used to reach your location.|
If this is not practical; for instance a tube over 1050 mm, then delivery may be arranged through a Courier Service to reach your location.
We have estimated a courier charge which may need some adjustment to reach destinations beyond cities or larger towns.
If you intend to pick up the order or arrange your own transport, select “pick up from store”.
|Delivery Schedule We will normally despatch your order within two business days. Delivery time will depend on the destination.|
You must inform us within two working days of receipt if the goods are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem.
Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For all orders made from within Australia 10% GST is included in transactions.|
All orders received from overseas will exclude GST.
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction. All of our products come with a 10 day no quibble guarantee.|
|Reaching Us If you need to reach us, please email us using the link on the map store page.|
Alternatively, you can call on 03 9379 7533.
International call on 61 3 9379 7533
Or fax us on 9379 7532
Our postal address is:- Mapworks 184 Keilor Road Essendon North Victoria 3041 Australia
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
|Returns Policy Your rights to return goods are protected In Australia by state and federal legislation.|
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.